We want our customers to feel confident and secure when making a purchase through our website. That’s why we support a 100% satisfaction guarantee and a clear, transparent refund policy.
180-Day Money-Back Guarantee
Hero Up is backed by a 180-day money-back guarantee. If you are not completely satisfied with the product for any reason, you may request a full refund within 180 days from the original purchase date.
This guarantee allows you to try the product risk-free and decide if it fits your personal wellness goals.
Eligibility for Refunds
You may be eligible for a refund if:
Your request is made within 180 days of purchase
You purchased the product through an authorized seller or official website
You followed the recommended usage instructions
Refunds are available even if the bottles are empty or partially used, as long as the request is made within the guarantee period.
How to Request a Refund
To initiate a refund, please follow these steps:
Contact customer support using the contact details provided on the official website
Provide your order number and purchase details
Follow the return or refund instructions given by the support team
Once your request is approved, the refund will be processed to your original payment method.
Refund Processing Time
After approval, refunds are typically processed within 5–10 business days, depending on your bank or payment provider. Processing times may vary.
Shipping & Handling Fees
Shipping and handling fees, if applicable, are non-refundable. Only the product purchase price is eligible for a refund unless stated otherwise.
Non-Refundable Situations
Refunds may not be granted if:
The request is made after the 180-day guarantee period
The product was purchased from an unauthorized or third-party seller
False or incomplete purchase information is provided
Affiliate Disclosure
If you purchased through an affiliate link, the refund process remains the same. Affiliate commissions do not affect your eligibility for a refund.
Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply to future purchases.
Contact Support
If you have questions about this Refund Policy or need help with a refund request, please contact customer support through the official website.